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24 hour emergency line 01481 749000

If you smell gas, suspect a gas escape or carbon monoxide has been detected,
call our emergency line immediately and follow the advice below.

ecape-gas

What to do if you smell gas or
suspect a gas escape

Call us immediately on 01481 749000 (ideally leave the
property to call us)
Open doors and windows to ventilate
Turn off gas appliances and, if possible, switch off the gas
supply at the emergency control valve (next to your gas
meter or on the gas cylinder)
Extinguish all naked flames and cigarettes
DO NOT use naked flames or smoke
DO NOT use any electrical appliances or turn electrical
switches on OR off
DO NOT use the doorbell
DO NOT message us via this website or e-mail us about an
emergency. Call us immediately on 01481 749000

Investigations into suspected gas and carbon
monoxide escapes are always free of charge.

carbon-monoxide-escape

What to do if you suspect a carbon
monoxide escape

Call us immediately on 01481 749000
(ideally leave the property to call us)
Open doors and windows to ventilate
Turn appliances off
Go outside
question-mark

Signs that there could be a carbon
monoxide escape

Your carbon monoxide detector being set off
Gas appliances burning with a yellow or orange flame
instead of crisp and blue
Increased condensation inside windows
Pilot lights blowing out frequently
Soot or yellow/brown staining around or on appliances
Symptoms from inhaling CO include headache, dizziness,
nausea, and shortness of breath

What is carbon monoxide?

Carbon monoxide (also known by its chemical symbol, CO) is a highly poisonous gas which can be produced by any fossil fuel burning appliance. It has no colour, no smell, no taste and is often called ‘the silent killer’.

How to prevent and detect
a carbon monoxide escape

Get an annual gas safety check and make sure that gas, oil and solid fuel-burning
appliances are serviced every year by a competent installer.

Fit an audible alarm in the same room as every gas, oil or solid-fuel burning
appliance. Make sure the alarm conforms to BS EN 50291 and carries the British
Standards kitemark, or equivalent European approval.